Web Accessibility Policy

1. Introduction

THINK-PHARMA TANK, S.L. (hereinafter ‘Farmaciasdirect’), the owner of the website www.farmaciasdirect.com, which specialises in the sale of pharmacy, parapharmacy and health products, is committed to ensuring that its website is accessible to everyone, including those with visual, hearing, motor or cognitive disabilities.

This policy describes our website’s current level of compliance with internationally recognised accessibility standards, existing limitations, the contact channels available and the planned improvement programme.


2. Applicable regulatory framework

This policy has been drawn up in accordance with the following regulations:

  • Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (European Accessibility Act), applicable to private-sector e-commerce from 28 June 2025. 
  • Royal Decree 1112/2018, of 7 September, on the accessibility of public sector websites and mobile applications (transposition of Directive 2016/2102). 
  • Royal Legislative Decree 1/2013, of 29 November, approving the Consolidated Text of the General Law on the Rights of Persons with Disabilities and their Social Inclusion. 
  • Regulation UNE-EN 301 549, which sets out the technical accessibility requirements for ICT products and services in Europe, in line with WCAG 2.1. 

3. Technical reference standard

The technical standard used as a reference is the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). This level is the minimum required by European and Spanish regulations applicable to e-commerce.
 

WCAG 2.1 Level AA is organised around four principles: web content must be Perceptible, Operable, Understandable and Robust.


4. Statement of compliance

The website www.farmaciasdirect.com is currently in partial compliance with WCAG 2.1 Level AA.

This means that the website meets most of the Level A and AA criteria, but there are certain areas currently under review and in the process of being improved, as detailed in the following section. 

A comprehensive external technical audit in accordance with WCAG 2.1 AA is scheduled to be completed during the second half of 2025, following which this statement will be updated with the results.


5. Content not accessible

The following areas may have accessibility issues, which we are working to resolve:


 5.1. Product images

  • Some product images may not have alternative text (the ‘alt’ attribute) that is sufficiently descriptive for screen readers. 
  • Certain decorative elements may not be correctly labelled as such.

 5.2. Forms and the purchasing process

  • Some fields in the registration, login and checkout processes may have incomplete or uninformative labels.
  • Keyboard navigation for certain interactive features (product filters, shopping basket) is currently being reviewed and improved.

 5.3. Colour contrast

    • Certain secondary and informational text may not meet the minimum contrast ratio of 4.5:1 required by WCAG 2.1 AA. 

     5.4. Third-party components

      • Certain integrated third-party widgets (payment gateways, customer service tools) are partly beyond our direct technical control. We are working with our suppliers to gradually improve their accessibility. 


      6. Accessible alternatives

      If you are having difficulty accessing any content or features on our online shop, you can obtain the same information or make your purchase via the following alternative channels: 

        We undertake to respond to any enquiry received through these channels and to provide the necessary information or assistance within a maximum of 2 working days. 


        7. Reporting accessibility issues

        If you notice any accessibility issues on our website, require information in an alternative format, or feel that any content is not sufficiently accessible, you can let us know via the following channels:

        • Web Form [https://www.farmaciasdirect.eu/pages/contact]: Others>Questions about web accessibility
        • Postal address: THINK-PHARMA TANK, S.L. · C/ Ciudad Cartel, 1 · 41019 Seville, stating ‘Web accessibility’ in the subject line. 

        We undertake to respond to any enquiry regarding accessibility within a maximum of 5 working days of receipt.


        8. Complaints procedure 

        If the response received has not been satisfactory, or if no response has been received within the specified timeframe, the user may submit their complaint to the following bodies: 

          • Royal Board for People with Disabilities: www.rpd.gob.es 
          • Spanish Centre for Documentation on Disability (CEDD): www.cedd.net 
          • Ombudsman: www.defensordelpueblo.es 
          • Spanish Agency for the Supervision of Artificial Intelligence (AESIA): www.aesia.gob.es · regulatory body for digital accessibility. 

           

          9. Improvement plan

          Farmaciasdirect is committed to the progressive and ongoing improvement of its website’s accessibility. The planned measures are as follows:


            • Second half of 2025: carrying out a comprehensive external technical audit in accordance with WCAG 2.1 AA. 
            • Second half of 2025: correction of product images lacking appropriate alternative text.
            • Second half of 2025: review and improvement of the forms used in the purchasing and registration process.
            • Second half of 2025: adjusting the colour contrast in secondary text. 
            • First half of 2026: training for the content team on best practice in web accessibility. 
            • First half of 2026: updating this statement with the results of the external audit.